Frequently Asked Questions
Are your products machine washable?
All products are washable. Each type of yarn requires different care. Please check the product description for care instructions of each individual product. Each item also comes with a tag indicating how to care for the product.
Do you take custom orders?
Yes, we can take custom orders. Please contact us at fawnandferncrochet@gmail.com to begin the process of creating a custom crochet creation. You will be sent a form to fill out and once completed, we will either approve or deny your request.
Are your products child or baby safe?
Any product that includes the use of safety eyes is not recommended for children under age 3 without direct parent supervision. However, if you are interested in a product that contains safety eyes for a child under 3 or baby, I am able to make them baby safe with embroidered eyes. Email us at fawnandferncrochet@gmail.com to inquire about ordering baby safe products with no upcharge.
Can I return a product?
Yes. If there is an issue with your order please email fawnandferncrochet@gmail.com to begin the return process. Please review the "Refund Policy" linked at the bottom of the page to review our shop policy for returns and refund.
Can I get a product in a color not listed?
Yes! We can customize the color of any product displayed on our website. If you are interested in this, please contact fawnandferncrochet@gmail.com. Please note custom colors of products may take time to complete.
How long does it take to ship my item?
Shipping times will vary depending on the quantity ordered and the product. Each product is made by hand and may require time to be made specially for you.
Is the product in the photo the exact product I will receive?
Not necessarily. Each product is handmade from the same pattern, but each finished product is unique. The color will be the same as listed in the photos.
Where are you located?
We are located in the central PA area. We do not have a physical location, but sell at local markets in person!